Terms of Service

Users must provide accurate information and have lawful authority for every request, target, system, account, dataset, file, and instruction they submit. Services must not be used for unauthorized access, surveillance, harassment, stalking, credential theft, exploitation, unlawful investigations, privacy violations, or evasion of legal restrictions.

ShadowNode may decline, pause, limit, or report work that appears unlawful, deceptive, unsafe, outside professional scope, or unsupported by adequate authority.

Users are responsible for account security and activity performed through their account. A submitted request is an invitation for review and does not guarantee acceptance. Scope, timing, responsibilities, and deliverables are established through the accepted quotation or other written engagement terms.

Quotations may expire or be revised when scope, assumptions, taxes, exchange rates, timing, or required resources change. Work may depend on acceptance and verified payment. Browser callback parameters do not prove payment; payment status is determined through server-side provider verification.

Cancellation, rescheduling, refund, and non-refundable cost treatment depends on the accepted quotation and work already performed or committed. Nothing in these terms removes non-excludable rights available under applicable law.

Users must be entitled to provide submitted materials and must use approved secure channels. Users should not upload irrelevant personal data, malware, stolen credentials, or unlawfully obtained material. ShadowNode may preserve integrity and audit records, restrict unsafe content, and retain material when required for an active engagement or applicable obligation.

Each party retains rights in material it owned before an engagement. Rights to engagement-specific deliverables are governed by the accepted quotation or written agreement. ShadowNode methods, templates, software, and general know-how remain protected unless expressly assigned. Users may not copy, resell, reverse engineer, or misuse protected platform content except as permitted by law or written agreement.

Investigative, cybersecurity, forensic, research, training, and operational services provide technical or analytical support. ShadowNode is not acting as the user’s lawyer and does not provide legal representation through the portal. Users should obtain qualified legal advice for legal strategy, admissibility, regulatory duties, or court procedures.

Services may be interrupted for maintenance, security, provider failures, emergencies, or circumstances beyond reasonable control. No investigative outcome, recovery, completion date, court acceptance, regulatory result, or uninterrupted availability is guaranteed.

To the extent permitted by applicable law and any accepted engagement terms, liability may be limited for indirect or consequential losses and to amounts associated with the affected service. The precise enforceability of limitations depends on applicable law. Access may be suspended or terminated for material breach, unlawful use, non-payment, security risk, or legal necessity.